Support was a problem, would I bother next time?
I found the telephonic support quite frustrating. Initially, I thought it would be easy to get assistance with the dialer tool and database features, but it was often difficult to get a clear answer. The waiting times on calls were longer than I expected, and sometimes the explanations were very basic or off-topic. I do appreciate that someone did try to help, but it didn’t feel consistent or fully reliable. The training materials were decent, but without good support, I struggled to implement what I learned correctly. That said, the sign-up and payment process was straightforward, with clear invoices, so that part was smooth. Still, I felt that if I needed help again, I might hesitate because I’m not sure support would be much better. On the plus side, automatic updates seemed to work fine without hassle, so at least the software stayed functional without me needing to intervene. But overall, I would have preferred more proactive communication. I was left wondering if it was just my experience or if this is typical for all users. I’m hoping things improve because the product looks promising, yet the inconsistent help made me uncertain. For now, I’d say support is definitely the weak point for me, which tarnished the overall experience, although some features did perform adequately. It’s a bit disappointing, honestly.