Support was a problem

Support was a problem

I reached out to telephonic support multiple times during the week to clarify some issues with the dialer and the database feature. Unfortunately, the waiting times were often long, and I found myself having to repeat the same information to different agents. This repetition added unnecessary frustration and didn’t help speed up getting solutions. On some calls, updates about system changes were mentioned, but those didn’t seem to fix my problems. What worked somewhat was the automatic updates process for the software itself; that part ran smoothly without disrupting my setup. However, the support communication was the big bottleneck, and it took considerable time just to explain basic issues. Overall, the experience left me less confident in relying on their assistance because of all the waiting and repeated explanations. I hope the process can be improved in the future because the dialer and database features have potential if properly supported.