Support was a mixed experience but I got through it
When I reached out to support, the first time they explained the database feature quite clearly which really helped me understand how to integrate it into my workflow. That part was encouraging and made me feel like I was getting value from the software. However, beyond that initial call, the communication was vague. Responses to further questions about the dialer and calling tools were slower and less detailed. Sometimes I had to remind the support team to follow up, which was a bit irritating. Despite this, the automatic updates worked well and didn’t disrupt my sessions, so I appreciated that. The initial sign-up and payment process went smoothly without any problems, which at least gave me confidence to try out the software. Overall, it took some effort on my side to get clear information beyond the basics, though they were able to help at crucial moments. I’d say it’s a mixed experience: some helpful support but other times not very proactive, making me work harder to get the full benefits of the system.