Support was a mixed bag with some waiting and repetition
I found the support experience to be a bit frustrating overall but it had its moments of usefulness. Whenever I called with a question or issue, I often had to wait on hold longer than I expected or repeat my problem to multiple people before getting a clear answer. Each call felt like starting over, which made it time-consuming. On the positive side, when the support agent finally understood my issue, the help they provided was thorough and effective. They explained things clearly and guided me through the software features I was struggling with. The communication within support seemed a bit disjointed though, forcing me to repeat details I thought had already been shared. I also noticed some delays in call-backs they promised, so patience was necessary. Despite these annoyances, I can say the support has good knowledge and does try to assist properly once you're connected to the right person. It’s just that getting to that point sometimes took too long and tested my patience. In the end I appreciate their effort but hope they improve the way calls and information flow within the team.