Support was a mixed bag – unsure if I would do it again
My experience with the support from WFHI had both good and less satisfactory parts, so I’m still not sure if I would seek it out the same way again. Initially, when I reached out to clarify some issues with the dialer tool, the telephonic assistance was quick and the person on the line seemed knowledgeable. They walked me through troubleshooting steps and that part definitely met my expectations based on what I hoped support would feel like. However, later when I needed guidance on the database feature and how automatic updates were impacting my workflow, the communication was less clear. It felt like they didn’t fully grasp my questions or didn’t provide thorough answers, which was frustrating after having to explain things multiple times. The overall experience wasn’t terrible but didn’t quite match what I had expected beforehand given the training I had received. Signing up and managing payments was pretty straightforward and as expected, so that part was fine. Given this mixed experience with support, I am cautious about how often I would use their telephonic help moving forward. Maybe next time, I would try to solve the issues myself before calling again, as it sometimes felt like repeating the same conversations without resolution.