3 out of 53 of 5Unverified experienceSupport and communication
Support was a mixed bag; not for those who want fast resolution
Getting going with WFHI support took longer than I expected and it definitely wouldn't suit anyone who needs quick fixes in a pinch. While the telephonic support was polite and eventually helpful, the wait times and the multiple rounds of explaining my setup issues grew tiring. The automatic updates worked fine mostly, but coordinating help took patience. For someone comfortable thinking things through on their own, it could work, but if you rely heavily on immediate answers, this might test your patience. At least the invoicing and signup were straightforward, but onboarding communication could do with speeding up to match the software's otherwise solid performance.