Support was a mixed bag; might need help again but hope not
The telephonic support was somewhat helpful when I reached out with my issues, they tried to guide me through the database feature and software updates. However, response times were on the slower side, which meant that some of my queries took a while to get resolved, delaying my work unexpectedly. The support team did show patience and a willingness to assist, which I definitely appreciated, but the communication could have been clearer to prevent repeating information. Given these factors, I might have to seek help again next time I face issues, though I hope the software becomes more intuitive so I won't have to rely too much on support. For now, it has its ups and downs, and while I recognize the effort, the inconsistency is something I'd want improved. The overall experience balanced between useful assistance and occasional frustration due to waiting times. So, the outcome stands that I'll keep using the software, but I'm not fully confident about how often I'll need support again.