Support was a mixed bag, honestly
Hey, so here’s the deal with the WFHI support. When I hit a snag trying to sync the dialer with the contact database, I reached out and the phone support team was decent — not super fast but patient enough to explain things step-by-step. They actually stuck with the call till we got a partial fix, which I appreciated. On the other hand, when I later encountered some glitches with automatic updates resetting some settings I’d customized, the follow-up help was a bit slower and involved more back-and-forth emails than I wanted. Plus, some instructions were a little technical for my taste, so I ended up muddling through myself anyway. So, yeah, support could definitely be a bit quicker on some fronts, but overall they didn’t leave me hanging. It’s kind of like chatting with a friend who tries to help but isn’t always totally sure what’s going on, you know? Still, they had my back enough times that I feel okay using the system, even if it's not perfect.