Support was a mixed bag honestly
I tried to find clear help through support when I got stuck with the database integration after signing up, hoping to get quick answers. On one hand, there were moments when support was responsive and explained the calling tools well enough to move forward. On the other hand, finding the right person to talk to wasn’t straightforward. Sometimes I was referred around and my queries were delayed or left hanging for a while. So while I don’t want to say the support was hopeless, the inconsistency led to quite a bit of frustration. I also noticed that the automatic updates occasionally messed up my work flow slightly, which made me want to contact support again — then the same back-and-forth started. Invoicing and payments were clear and easy, luckily, so not a problem there. All in all, I’d say the support was okay but not great — it definitely helped sometimes but took more effort than it should have. If a friend asked me how the help desk was, I’d tell them that it’s hit or miss, which can be annoying after putting in work setting everything up. That kind of unreliability in assistance makes adapting harder even if the software itself is okay.