Support was a mixed bag, here’s how I’d explain it
Looking back, the support provided during my use of the WFHI software had its moments and its misses, making it a pretty mixed experience. On one hand, when I encountered issues with the dialer and the calling tools, the team responded fairly quickly and the solutions were practical. They seemed knowledgeable and tried to help me through the steps even when I struggled a bit with the database feature. However, the order in which the troubleshooting steps came was sometimes confusing. At times, I felt like I was being asked to try things that should probably have been done later, which made the whole process feel a bit disorganized. The telephonic support sometimes felt as if it followed a script too rigidly and that added to the delay in reaching a resolution. It was better once I got hold of someone more experienced, but that took effort. Invoicing and payment went smoothly, and that side of the experience was fine without hiccups. Automatic updates happened without much notice but didn’t cause major problems, so I didn’t mind. Summed up for a friend, I’d say the support is okay but a little more logical structure and speed in communication would have improved things a lot. Support helped me, but sometimes got in the way — overall a service worth trying with patience.