Support was a mixed bag — helpful yet slower than expected
Before using the telephonic support, I expected quick fixes and immediate resolution similar to other services I've tried. On the one hand, the support team was polite and attentive whenever I called in, especially when dealing with issues around the dialer and database features. But on the other hand, wait times were sometimes longer than I had hoped, and a few answers felt a bit generic rather than tailored. The automatic updates rolled out smoothly, which was good because I didn’t want interruptions, but support's pace occasionally lagged behind those changes. Regarding invoicing and payment inquiries, the process was systematic but not always instantly clear until I went through a few bills. So, while the overall communication met basic expectations, it didn’t fully match my hopes for speed and customization. It was helpful enough to keep using the software, but not exemplary in every aspect.