Support was a mixed bag

Support was a mixed bag

Using the WFHI platform, I found that a significant portion of figuring out features was up to me. Documentation provided basic guidance, but I often had to explore or contact support for clarity. The telephonic support was sometimes helpful, though not consistently comprehensive. I noticed the labels within the software occasionally did not fully explain the options, making it harder to decide how to proceed without additional research. The sign-up and invoicing process, by contrast, was clear and easy to follow, which was a positive aspect. Although I spent time working things out on my own, I appreciate that the system allowed some autonomy rather than forcing a rigid flow. So my verdict is neutral: neither entirely smooth nor overly cumbersome in support and communication.