Support was a mix of helpful guidance and figuring things out myself
My experience with support has been a bit mixed because on one hand, whenever I reached out they provided clear explanations and were patient in walking me through some technical issues. This was definitely helpful when it came to understanding how to use the dialer and managing the call database. On the other hand, I found that I had to do quite a bit of troubleshooting and figuring out some of the software features on my own, especially in the earlier days of onboarding. The automatic updates sometimes changed the interface slightly and I wasn’t always informed beforehand, which meant I occasionally had to adapt without direct support guidance. Payment and invoice queries were eventually resolved, but it took some back-and-forth before things felt fully clear. Overall, my view is that WFHI offers good telephonic support with knowledgeable staff, but users should be ready to spend some time exploring independently too. The balance between guided support and self-help was okay, but I wish there was a bit more proactive communication around updates and features.