Support was a mix of helpful and self-drive

Support was a mix of helpful and self-drive

While I found the basic support and telephonic assistance fairly responsive, I still ended up figuring out a lot on my own. The automatic updates rolled out smoothly, which was helpful, but when it came to the more technical parts like setting up the database integration and navigating the dialer features, I had to spend quite some time consulting the guides and training materials. The invoicing process worked okay, though I initially struggled with understanding the payment flow without direct prompts. Overall, the support was there but not always proactive, so it required patience and some self-initiative to get everything running properly.