Support was a mix of helpful and frustrating surprises
When I needed support during my first week using the software, I found it a bit surprising how much I had to figure out independently. While I appreciated that telephonic assistance was available and generally polite, the response times sometimes made me wait longer than I expected, especially during busy periods. The basic knowledge shared was useful, but for more technical questions about setting up the dialer or database features, the help was limited and I had to experiment on my own quite a bit. I also found that the support team did not always follow up proactively after my queries, which took some of the burden off their side and left me needing to remember to check back for updates. On the plus side, the FAQ and automatic update notifications gave me some confidence about what was happening behind the scenes and prevented me from missing key steps. So while the communication overall wasn’t seamless, and I had to adapt a lot on my own, the resources and people who helped did their part adequately. I just wish the whole process was more streamlined and proactive so the set-up and ongoing use felt smoother from the start.