Support was a mix of helpful and a bit of self-discovery

Support was a mix of helpful and a bit of self-discovery

I found the telephonic support to be generally useful, though I did have to figure out quite a few things on my own in between calls. The team was friendly and willing to answer my questions, especially about connecting to the database and using the dialer effectively. But sometimes I felt like I repeat the same queries or wait a little before getting through, which slowed me down. That said, the training materials helped fill in some gaps, so it wasn’t all on support. What stood out was how the automatic updates kept improving the software without causing me troubles. Overall, it balanced out the effort, and I appreciate the services offered even if a bit more direct guidance would’ve been nice.