Support was a mix of help and searching for answers
At first, I expected telephonic support and priority assistance to guide me through every step of onboarding and the software dashboard setup, but the reality was somewhat mixed. On one hand, when I did manage to get through to support, their staff were polite and tried to assist as best as they could. They helped clarify billing questions and some training aspects which was definitely useful. On the other hand, many parts of the software features, like operating the dialer or understanding database filters, felt underexplained in official materials, pushing me to figure out quite a bit on my own. The automatic updates sometimes changed interface elements without sufficient warning or clear documentation, so I had to adapt and troubleshoot independently, which slowed me down. Invoicing and payment steps were well detailed, so those went smoothly. Overall, I got the job done, but I expected more proactive guidance from support during the learning curve. The balance between traditional support and do-it-yourself learning felt tilted toward self-support more than I’d hoped. Still, with patience, the resources and the help available eventually covered the essentials I needed to run the workflows correctly.