Support was a mix of familiar and new experiences
Having used other platforms for remote workflow before, I came into using this software with certain expectations around how support channels would operate. In some ways, WFHI's telephonic assistance reminded me of past support I’d experienced—it was polite and generally useful. On the other hand, occasionally the guidance felt a little slower or less direct than I hoped, especially when I raised more technical queries about the dialer and database features. It felt like sometimes the answers required me to wait or poke around a bit more than on other systems I know. Still, I appreciate that they do have priority assistance for more urgent matters, which seems to be a valuable option. Deciding whether this support is better or worse overall is tricky—it’s not consistently superior but offers enough to get by. So, the verdict would be it’s adequate, serving as a standard rather than an exceptional experience.