Support was a mix – helpful yet slow
The support experience was a bit frustrating overall despite some helpful moments. When I first called, the waiting time on the phone was longer than I hoped for. Every time I wanted to clarify a point, I had to repeat my issue to different people, which was tiresome. On the positive side, the team did eventually provide clear explanations and were friendly on calls. Email responses were not as quick, though, which made resolving some problems take more days than expected. I liked that the priority assistance line was available, but I still felt stuck in a loop sometimes because of repeating details. Communication sometimes felt slow to pick up the nuances of my questions. While they did solve my basic doubts about the software’s dialer and the database, the journey to get there could have been smoother with less repetition and shorter holds. So, the service had both ups and downs for me.