Support was a mess, the setup felt all wrong
I tried using WFHI’s telephonic support multiple times during my initial setup and every time, it felt like I was stuck in the same place. The setup process promised to be straightforward, but in practice, a lot of it seemed one-off — I mean, I had to keep calling every time some part of the software didn’t behave as expected. It was like there was no continuous support system, so I was going in circles, trying to get someone to help me fix things that should have just worked after the first time. The training didn’t prepare me well enough for problems that came up, and the automatic updates sometimes broke things instead of making them better. Invoices and payments were also confusing, and the support line didn’t clarify things fully. I was hoping for ongoing assistance, but mostly I felt like I was left to figure things out alone. Honestly, the thing that stood out most was how much follow-up support had to be one-off instead of smoothly integrated into the whole process. This made the whole experience frustrating rather than productive.