support was a mess, especially figuring stuff alone
I have to say, dealing with support was the worst part. It felt like I was left to figure out almost everything on my own. Whenever I called or emailed, the replies were slow and not very helpful. I kept waiting for someone to guide me through the setup, but it didn’t happen. The dialer and database tools weren’t working as expected, and I ended up spending hours just troubleshooting myself. It was seriously frustrating because the whole point was to get easy help when stuck. Even the invoicing and payment stuff took too long to clear up without anyone explaining it properly. Honestly, the thing that stood out worst was how much I had to guess or google just to get basic things done. I don’t think I got the kind of support I expected, and it made the experience really annoying. Hopefully they improve this because right now, it just feels like you’re on your own with a complicated tool.