Support was a letdown despite high hopes
I was really hoping the telephonic support would be prompt and helpful, given the training and onboarding emphasis. But honestly, it didn’t meet those expectations. Every time I called, the wait time was longer than I anticipated, and the answers often felt generic, not tailored to the specific problems I had with the software tools. The dialer had some glitches that training hadn’t fully prepared me for, and I expected support to guide me more clearly. Even though the support staff were polite, it sometimes felt like I was just being passed around without real resolution, which was disappointing after all the promises about priority assistance. On the plus side, the signing-up and payment process was pretty straightforward. The invoices arrived promptly and matched what I expected. And the software itself was fairly decent; the database feature integrated okay with my workflow but needed more training detail. But I kept circling back to support, hoping for better communication, because that was the one place where I needed a more reliable experience than what I got.