Support was a letdown compared to previous service
I was really excited to try out this platform because I’d heard good things about the software and the calling system. However, when I actually began using it, the support was noticeably poorer than the service I was used to before. The helpline took longer to respond, and the instructions I got were more generic and less helpful for the issues I faced. Their dialer had some features missing or worked less intuitively than in the other tool, which slowed me down considerably. On top of that, the database seemed cumbersome and not as well integrated with the calling features as I expected. Even though there were automatic updates, they sometimes caused disruptions rather than improvements. The sign-up and payment process was straightforward enough, but the ongoing help when something went wrong was lacking, which made me frustrated. Overall, although the software looked promising, the lackluster support and less user-friendly communication made it much harder to adopt effectively than what I had experienced before.