Support was a hit and miss, eventually it clicked
When it came to billing questions, I found the support team’s responsiveness uneven. At one point, I contacted them about a discrepancy in invoicing, and surprisingly, they responded quite fast with helpful clarifications. That moment stuck with me because it felt like someone was finally taking the concern seriously and not passing me around. Before and after that, though, my other queries sometimes took a while longer to be addressed - emails could sit without swift replies and occasionally it felt like I was chasing updates. Despite this, the sign-up and payment processes themselves were smooth and well-structured, so the core experience wasn’t bad. The software updates rolled out automatically and didn’t require my intervention, which helped avoid further delays. So overall, I had a mixed feeling about support but the fast response on that one instance made a positive difference.