Support was a disappointment overall
From the start, my experience with WFHI's support was frustrating and repetitive. I repeatedly had to explain the same issues to multiple agents, which extended the resolution time unnecessarily. Each call had prolonged waiting periods, both on hold and for callbacks, which disrupted the flow of my work significantly. Despite several attempts to communicate clearly, the support team seemed inconsistent in providing accurate information and often delayed responding to straightforward queries. The onboarding process was hampered largely by this poor communication. Even routine updates didn’t go smoothly as I often needed assistance that wasn’t promptly available. The sign-up and invoicing procedures were not much better, involving unexpected steps and confusion without helpful guidance. Given these ongoing frustrations and the lack of efficient resolution, I cannot recommend relying on WFHI’s telephonic support. The overall experience did not meet my expectations for professional and timely service, leading to considerable dissatisfaction on my part with the support system.