Support was a bit vague, but at least they answered promptly
Throughout my experience, I found that support was available when I needed them, usually answering telephonic requests promptly. However, much of my problem-solving depended on figuring things out myself, particularly with some unclear software updates that came without much explanation. The documentation only helped so far, and I often had to experiment or wait to see if things settled on their own. Communication was generally polite, but it lacked the depth to resolve my more specific questions quickly. A bright spot was that billing queries were handled with reasonable clarity, which contrasted with the less guided technical help. While I appreciated being able to reach support, I also felt they could have been more proactive in guiding me through issues. Overall, I would describe the support as sufficient to keep going, but not fully reassuring if you expect detailed assistance every time something new arises.