Support was a bit slow but I ended feeling confident
I reached out to the telephonic support multiple times during my early use of the software. At first, the wait times and the need to explain my issues repeatedly was frustrating. Sometimes it felt like the support wasn’t as quick as I hoped, and this made me question how reliable the assistance would be moving forward. However, the guidance I eventually received was clear, and they thoroughly helped me understand the features, especially the calling tools and the database. After a few calls, I started feeling confident using the software independently. Automatic updates were sometimes the reason I needed to check in, but the team always explained what had changed and how to adapt. In the sign-up, invoicing, and payment area, there were no serious surprises, even if some steps took a little longer to process. Summarizing, the support process took some patience from my side, both the good and the bad sides were present. Still, by the end of it, I felt comfortable and well-prepared to continue using the platform with assurance.