Support was a bit of a wild goose chase
Honestly, the order of steps I was asked to take by support felt quite illogical and frustrating. Initially, I reached out about an issue with the database feature not syncing properly. Instead of instructing me to check the connection straight away, the agent guided me through unrelated steps that wasted time. At one point, I was told to reinstall the entire software even though it didn’t seem necessary. Later, when I tried escalating, the process involved multiple calls and repeated explanations, which felt redundant and inefficient. I believe if the support team had a clearer, more streamlined checklist or protocol, helping customers would be smoother. That said, the agents were polite and the eventual solution did work, which I appreciate. The whole effort put me off a bit because it took longer than expected just to get a straightforward fix. It showed me that while the support is technically capable, the way they structure their advice and steps could be improved to save everybody energy.