Support was a bit of a mixed bag but overall fine
I found the telephonic support to be decent for the most part. When I reached out, the wait times were moderate and I felt the communication was mostly clear. However, there were moments when the explanation didn’t quite match what I had expected from initial previews of the training and help materials. It seemed like the answers were sometimes a bit generic rather than tailored to my specific queries. Despite that, I was able to resolve most issues with the dialer and database features. Calling tools functioned consistently, which was a plus. The onboarding flow was straightforward enough but could have benefited from a deeper walkthrough at some points. Overall, the support met my basic needs but didn’t quite exceed expectations. I feel comfortable continuing to use the platform while hoping for slightly more personalized assistance going forward.