Support was a bit of a back-and-forth before things clicked
Initially, when I reached out to support for help with setting up the dialer features, I found the experience a bit repetitive. Each call involved explaining my issue again despite having already communicated the details before. On the positive side, the team was patient and eventually began to understand the specifics of my case. The waiting times between responses could have been shorter, which made the process feel a little drawn out. However, I appreciated that when the support member finally grasped the problem, the solution proposed was effective, and my use of the software improved quite a bit afterwards. The invoicing and payment system was straightforward, which was a relief, considering the support challenges. Although not ideal, the moment things clicked with the support team felt rewarding, and I believe with a more streamlined communication process, future users would have a more pleasant experience handling technical difficulties. Overall, I found the patience of the team balanced some of the earlier frustrations I had faced.