Support was a bit mixed compared to my expectations
Before I started using WFHI, I thought their support would be a bit more hands-on and guide me through every hurdle. In my experience, that wasn't fully the case. While the team did provide answers to most of my queries, I found myself often having to interpret instructions and figure out parts of the software on my own, especially with the dialer and database syncing features. The training was decent but left gaps that required additional self-exploration. That said, when it came to invoicing and payment processes, those details were clearly explained and easy to manage without much external help. The telephonic support was available and courteous, but not always as proactive as I’d expected — usually, they waited for me to present the issue entirely before offering solutions, which meant the first calls sometimes felt a bit slow. I appreciated that the system’s automatic updates happened smoothly without needing my intervention, which helped reduce complications. Ultimately, while my expectations of hands-on support were not completely met, the help I received was sufficient to navigate most challenges. I just wish there had been a bit more guided support early on rather than me needing to figure out some complex workflows solo. The support’s willingness and professionalism were positive points even if the depth of assistance was not always ideal.