Support was a bit hit and miss, to be honest
Looking back, I found the telephonic support to be a bit of a mixed bag. Sometimes the waiting time was reasonable, and the representatives guided me through problems with clear explanations and patience. Other times, though, I felt like I was going in circles, repeating myself, especially when I called multiple times about issues with the dialer and connecting the database feature. The automatic updates brought some improvements but also occasional glitches that required me to reach out again. On the payment side, the invoicing process was straightforward, and I didn’t have any problems there. Overall, I think the support system is functional but could be more consistent. If I were explaining this to a friend, I’d say it’s okay but don’t expect perfect service every time. The training was helpful, but the delays in responses sometimes slowed down my progress.