Support was a bit frustrating for my odd working hours
Honestly, I found getting help from WFHI support quite challenging given my work timings. Their telephonic assistance was mostly available during standard hours which clashed with my late night shifts. So calling for urgent help sometimes meant waiting for long periods or having to send emails instead. While the team was polite and tried to be helpful, it felt like an effort just to schedule support at a convenient time. I did appreciate the knowledge base and training materials that were always accessible, which somewhat compensated for the limited live support. Still, I kept circling back to their hours being misaligned with when I actually work. I’m not sure if they realize how many people operate remotely across varied time zones. So overall, getting timely help took more effort than I thought it should have.