Support was a bit disorganized though some help was okay
I found the order of the support steps confusing and not very efficient. While the automatic updates worked well without issues, contacting support to resolve problems felt like a drawn-out process. Sometimes I was told to wait for a callback or to try steps I had already attempted during previous calls. It seemed like the agents were helpful when finally connected, but I had to explain my issue multiple times which was frustrating. The database feature worked fine on its own, and the software updates kept things current, so I can grant that much. However, the invoicing and payment process wasn’t explained well at the start, leading to more back-and-forth with support than I expected. The overall experience left me feeling the support structure could be better organized to prevent such repetitive or unclear steps in future cases. That’s why I hesitate to rate higher despite something being okay about the technical aspects.