Support was a bit all over the place, took way longer than I thought
Hey, so I was kinda expecting the support to be really smooth and straightforward, but honestly, it took way more effort than I imagined. I thought I would just call once or twice, get a clear idea, and be good to go. But no, every time I called, I had to explain the whole issue again, and sometimes it felt like I was just put on hold forever. The clarity I hoped for in communication just wasn’t there. It was more like a back-and-forth trying to figure out how to use the dialer or manage the database properly. They did their best, but it didn’t match what I had initially expected, definitely more casual and disorganized than I hoped. Even the billing questions weren’t straightforward. I wanted a simple walkthrough, but every step seemed to need a new call or another email. So yeah, it’s useful, but the support could really use some streamlining, otherwise using their software gets kind of frustrating.