support was a big surprise, but not in a good way
I have used several support systems before, and based on that experience, I expected at least a decent level of service from this software's telephonic support. What really surprised me was how slow and unorganized the process was in comparison. At one point during a call, I was on hold for what seemed like forever, and when I finally got connected, the agent appeared unfamiliar with my previous case notes, causing me to repeat everything. That lack of continuity was quite unexpected compared to other services where such info is readily available. The menu system felt imprecise and took me several attempts to choose the right category. While other aspects of the experience were vague and difficult to describe, this particular moment stood out starkly. I had hoped for more streamlined communication and less waiting. This showed a drastic difference in efficiency and left me quite frustrated by how support was handled here compared to other platforms I've dealt with.