Support wali responsiveness ne surprise kar diya
Mujhe laga tha ki support team bilkul instantly reply karegi jaise desh ke top software providers karte hain, par yeh surprisingly slow aur irregular thi. Jab maine unhe call kiya, expect tha ek prompt solution milega, lekin lagta tha jaise mera call kisi unimportant queue mein pending hai. Maine multiple baar message bheja aur har waqt response milne mein der hui, jo ke frustrating tha especially jab kisi urgent issue ko lekar baat karni thi. Lekin sabse ajeeb baat yeh thi ki mujhe lagta tha ki har baar same information deni padegi, jaise ki unka internal communication poor hai. Main toh soch raha tha ki jitna maine is software ko samjha, uske corresponding unka support utna hi smooth hoga, par reality alag nikli. Mujhe lagta hai ki agar unki team thoda proactive communication improve kare toh user experience much better ho sakta hai. Yeh delay aur improper response mere overall productivity ko affect kar raha tha, jo maine expect nahi kiya tha, isliye mujhe yeh support system bilkul pasand nahi aaya.