Support wali baat kuch achhi, kuch thodi dikkat wali thi
Starting with the telephonic support, mujhe laga ki response time theek tha, aur jo bhi queries thi unka jawab timely mila. Lekin ek do baar aise bhi situations aayi jahan mujhe apne aap hi thoda troubleshoot karna pada kyunki live assistance thoda slow thi. Communication clear thi, par kabhi kabhi thoda explanatory approach miss hua. Overall confident feel karna mushkil tha because kabhi lagta tha ki dusri taraf se support mature hai, toh kabhi thoda hesitant lagti thi. Training part bohot detailed thi jo onboarding ke dauran helpful raha, even though thoda repetitive bhi tha kabhi kabhi. Automatic updates smoothly install hue, koi major interruptions nahi huye. Database feature use karne mein thoda adjusting laga since mera workflow slightly alag tha. Dialer aur calling tools stable kaam karte rahe without zyada glitches. Invoicing aur payment ka process bhi as expected simple tha. So, balancing the acha aur thoda challenging aspects ke saath, mera overall confidence is midway hi raha.