Support wale bande ki madad achhi thi, par response slow tha
Main thodi confused thi jab main support team ko call karti thi because kabhi toh phone utha liya jaata tha, kabhi wait karna padta tha. Dialogue thoda achha chal raha tha, problems ko samjhane mein support wale achhi koshish kar rahe the, par timing thoda ajeeb lag raha tha. Jab main unko apni issue bata rahi thi software ke regarding, toh mujhe laga response thoda slow tha. Lekin unhone patiently mera problem suna aur try kiya help karne ke liye. Onboarding ke time se lekar jo calling tools hain, unka use karne mein mujhe kuch samasya thi par thoda training lene ke baad sab thik hone laga. Kahi baar lagta tha update hone ke baad software mein kuch glitches aa jaate hain, par generally software fast access deta hai. Database feature ka use karna mera favourite part tha kyunki mera data safe aur organized rahta tha. Payment aur invoice process clear thodi si thi, par mujhe help mil jaati thi jab mujhe doubts hote. Overall mujhe lagta hai ki support experience average tha: kabhi kabhi kaam karta hai, kabhi ruk jata hai, par end mein mujhe kuch confidence mila ki main software ko chalana seekh rahi hoon.