1 out of 51 of 5Unverified experienceSupport and communication
Support wala flow mein ekdam kami thi
Maine software ko setup karne ke liye jo steps diye gaye woh bilkul logically arranged nahi the. Pehle mujhe training ke baad lag raha tha ki main easily database ko samajh jayunga, par har ek step ke beech samajh mein confusion itna zyada tha ki mujhe baar baar support ko call karna pada. Wo support se baat karte waqt lagta tha ki wo bhi samajh nahi rahe ki main kis stage par stuck hoon aur kis cheez ki problem face kar raha hoon. Woh log proper tarah se sequence follow nahi kar rahe the apne instructions mein aur mere liye pura onboarding experience kaafi frustrating tha, kyunki automatic updates bhi clear explain nahi kiye gaye the.