Support waiting times were the worst part of my experience
From the start, I found the support channels lacking. Every time I reached out by phone, there was a considerable wait. Responses were slow, and when I finally did get through, the assistance often felt generic and not tailored to my situation. Over several days, it became clear that the telephonic support was not going to resolve my issues quickly, and I was left without confidence that my concerns were being addressed effectively. The dialer and database features, which were meant to be core to the software, frequently malfunctioned, but reporting these problems was frustrating rather than helpful. Billing and sign-up were the only parts that seemed to function without hassle, but the overall experience left me feeling unsure and dissatisfied. In the end, the communication and support failures stood out the most, making it hard for me to trust the system was reliable or well maintained. Because of this, I can’t say I felt comfortable continuing to use the product, as the support levels didn’t meet basic expectations.