Support waiting times were disappointing despite some helpfulness

Support waiting times were disappointing despite some helpfulness

I was mostly disappointed by the responsiveness of the telephonic support. When I had questions during the training and onboarding steps, the response times were longer than I expected, which slowed down my progress. However, I must admit that the few times I did reach a support person, they were polite and tried to help, especially explaining the usage of the dialer and database features. Still, the delay in callbacks and ticket follow-ups was irritating. I also faced a minor issue with automatic updates disrupting my workflow briefly, but that was resolved eventually. Overall, support responsiveness is the biggest letdown, although the quality of assistance once connected was acceptable enough not to give a worse rating.