Support Waiting Times and Repetitive Answers Were Frustrating
I really struggled with the support and communication side of things. Every time I called the telephonic support, I ended up repeating my issue multiple times to different representatives which was exhausting and wasted a lot of time. The waiting times on the phone were often long, and when someone did answer, it felt like they just read from a script or repeated the same instructions I had already tried. This back-and-forth went on for many calls without any clear resolution. I also found the training and onboarding flow lacked enough practical troubleshooting advice for common problems with the dialer and database setup, which meant I was stuck more than I should have been. The automatic updates didn’t seem to fix these issues either. The payment and invoicing process was okay, but since most of my time was tied up trying to get support help, I never fully got to enjoy those parts of the software. Honestly, if only one thing had gone better, it would be the response quality of support—otherwise the whole experience felt way too frustrating for me to be comfortable continuing.