2 out of 52 of 5Verified purchaseSupport and communication
support waiting time was really frustrating
I gotta say, the only thing that wasn’t too bad was how the dialer itself worked, it was reliable and easy to use. The rest of the experience with support though was kind of annoying. I had to repeat my issue multiple times on calls and sometimes put on hold for what felt like ages. Few times I was bounced from one rep to another without proper info being passed along, which just wastes my time. Also the follow-up calls took longer than expected. Billing questions were no different, I had to call back again just to understand my invoice properly. Honestly, this made the whole thing feel a bit frustrating when I just wanted quick help.