Support waiting and talking repeatedly was bigger issue than expected
I was a bit surprised at how much repetition was involved with the support calls. While the staff was polite and tried to assist, I ended up explaining my issue multiple times across different calls which was frustrating. The waiting time was longer than I had anticipated too, especially since some basic troubleshooting steps could have been streamlined. However, I will say that once you get through those initial delays the support becomes more helpful and technical explanations improve. It seemed like the first few exchanges were somewhat generic and maybe designed to filter out common issues, but that meant I had to repeat myself a lot which wasn't ideal. Invoicing and payment processes went smooth, so at least for those administrative parts things were reliable and simple to handle. My reservation remains mostly about the telephonic support experience which felt unnecessarily drawn out. Overall, if you're prepared to be patient and persistent, you eventually get clearer answers, but the initial phase was tougher than expected.