Support waiting and repetition ruined it for me
The telephonic support process was a major inconvenience. Waiting times were long, and every time I called back, I found myself explaining my issue again to a different person. This level of repetition is unacceptable when you need a prompt solution. While it is appreciable that the support did attempt to help, the lack of continuity meant the help was often ineffective. The calling tools and dialer worked, but when I needed assistance, I found the system slow to respond and unpredictable in resolution timeline. This seriously impacted my ability to rely on the software day to day. The invoicing and payment processes were clear, but the poor support experience overshadowed the positives for me and made the overall package frustrating to handle. Because the support did not effectively do its job, I cannot recommend the product in its current state.