Support waited patiently but repetition was a small downside
My experience with support was generally positive though not without its quirks. When I first called to clarify some aspects of the database feature, the waiting time wasn’t too long, which I appreciated. The agent listened carefully and patiently to my questions. However, the same questions sometimes needed to be repeated, which made the process a little slower overall. On the flip side, automatic updates worked quietly in the background without interrupting my workflow, which was definitely a plus. The onboarding flow was smooth and let me start using the calling tools almost immediately after signing up. Payment and invoicing were straightforward, and I never felt confused by the process. I think the slight repetition during support calls was a minor inconvenience in an otherwise solid experience. The company handled everything competently, and I felt well-supported throughout my early use of the software.