Support wait was the worst part
I’ve explained the same issue multiple times now, and support still hasn’t really grasped the problem. Every time I call, it feels like starting over, and the waiting holds are longer than they should be. The dialer and database features work okay most of the time, and the automatic updates don’t disrupt my workflow. But the ongoing delays in telephonic support get tiring quickly. The sign-up, invoicing, and payment process go fine, so at least the administrative side doesn’t add to the frustration. I expected better communication after multiple calls, but instead, I keep having to explain everything again with little resolution. It’s really this support repetition and waiting that stand out as the major flaw to me. Otherwise, the software does its job, but I can’t move past how much time this back-and-forth consumes.