Support wait was half a day!
I had to spend nearly half a day waiting just to get the basic info for how to set up the calling tools. Every time I called, someone else answered and I had to explain my problem all over again. This repetition was really frustrating because I expected a smoother onboarding experience. Even after multiple calls, the solution to the dialer glitch wasn’t clear, and the telephonic support seemed uncoordinated. The automatic updates also made the software behave unpredictably, which only complicated things further. It felt like I wasted hours just trying to understand the workflow database feature, and none of the training sessions helped me navigate it effectively. The sign-up and invoicing process was straightforward enough, but it didn’t compensate for the time lost on support calls. I was hoping for a more helpful and quicker resolution, but that wasn’t the case. It’s disappointing when a product designed for remote workflows ends up being such a hassle because the communication and support take forever. Honestly, this experience made me question if I should continue using their software, given how time-consuming the whole thing was to get sorted out.