Support wait times were too long despite clear explanations
The support experience was quite frustrating mainly because of the repetitive nature of the calls and long waiting periods. Each time I reached out for help, I had to explain my issue multiple times before getting any meaningful assistance. The telephonic support did arrive eventually but it involved waiting on hold and being transferred through several representatives. Although the software and training materials were clear initially, when it came to troubleshooting specific issues, communication lagged considerably. I appreciated that they eventually provided clear guidance on working with the dialing software and database features but the process to get there was overly drawn out. Automatic updates seemed to improve some stability, however, the delays with human support made me reconsider relying on this service long term. The sign-up and billing steps were smooth enough though, and those parts did not add to my frustration. Overall, the only thing that could be regarded as positive was the eventual clarity of support advice, but the excessive repetition and wait times made the experience tiring and inefficient.